Course Conditions

Assessments

The assessments will be carried out in accordance with the Standards for Registered Training Organisations.

Certification

To obtain a “Statement of Attainment” for courses with National accreditation the attendees will need to;

  1. Successfully complete the relevant course
  2. Successfully complete the workplace practical
  3. Provide evidence of the required pre-requisites with enrolment

Those successful course attendees who complete a course, without the pre-requisites will receive an “Certificate of Completion”v

Language, Literacy and Numeracy (LLN)

If you feel that you need help with LLN or in discussion with your instructor LLN is suggested, then HVTAC will provide a list of LLN consultants who can be contacted.

Recognition of Prior Learning (RPL) procedure
To seek RPL, students shall request an RPL Application Form.

HV Training and Consulting will then provide the student with an RPL application form, RPL costs, RPL procedures and information about the types of evidence that can be used to support an RPL application. RPL will be considered on;

  • Successfully completing a HV Refresher Course and
  • Written evidence of successfully completing HV switching Operation’s, switching program writing and Access Permit issuing during the last 12 months.

The Learner’s Obligations

Provides, in print or through referral to an electronic copy, current and accurate information that enables the learner to make informed decisions about undertaking training with the HVTAC and at a minimum includes the following content:

  1. in relation to the repayment of any debt to be incurred under the VET FEEHELP scheme arising from the provision of services;
  2. any requirements the RTO requires the learner to meet to enter and successfully complete their chosen training product; and
  3. any materials and equipment that the learner must provide.

Courses Fees

Fees can be paid through a credit card, via an invoice from PayPal or a company purchase order can be accepted. Payments by credit card must be received in full, prior to the start of the course. Purchase orders must be received 3 working days prior to the start of the course.

Refund Policy

If a course is cancelled due to extenuating circumstances of the learner, a pro rata refund of fees may be made. Extenuating circumstances are those such as a death in the family, incapacitating injuries, newly diagnosed serious medical conditions etc.

If the course is cancelled by the learning provider a full refund of fees will be made.

Cancellation Policy

All cancellations must be received in writing. Administration fees will not be refunded.

Complaint and Appeal Procedure

HVTAC will ensure the principles of natural justice and procedural fairness are adopted at every stage of the complaint and appeals process. Participants will be able to appeal assessment decisions for a period of up to and including four weeks from the date of the assessment.

Participants will be aware of the appeals procedures. Appeals will be promptly dealt with and the participant advised of the appeal outcome. The client should first discuss their concerns with their Trainer/Assessor, or other staff members they feel comfortable with. If the matter is satisfactorily resolved during initial discussions no action is required. All feedback whether compliments or complaints, is valued and ensures we meet the needs of all learners. HVTAC has implemented a procedure for continuous improvement that encourages feedback on any of our service provision. Information on our trainers, assessors, staff, any third parties (providing services for us) and other learners is valuable to us and we encourage you to make contact should you have something to discuss.

The following flowchart indicates the procedure to take for complaints and appeals. If the matter is unresolved, learners are advised they may take their grievance through legal avenues, the Anti-Discrimination Board, Consumer Affairs, Apprentice entre or other bodies as appropriate.

Should HVTAC consider that the appeals process will take more than 60 day’s HVTAC will inform the complainant or appellant in writing the reason why more than 60 days’ will be required. HVTAC will regularly update the complainant or appellant on the progress of the matter.

The following flowchart indicates the procedure to take for complaints and appeals.

Complaint or Assessment Appeals Process

To complain about any of our RTO services, or services from a third party or appeal an assessment result, the procedure is as follows:

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